Pokemon Ultra Sun stops working the moment Kukui's face shows up

Issue:
Enter a description of your issue here, in full detail
It works fine till kukui comes up and then it stops, i can hear music and press the keys(and hear like the text continuing) but the screen is frozen
I cant open OR, X or Pokemon Sun either.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i5
  • GPU: I dont have one (?)
  • Citra Version (found in title bar): Just says Citra Canary 2018
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dra
citra_log.txt (26.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 2018 HEAD-6989669
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

ok i turned on vsync now the screen shakes a bit and then stops
citra_log.txt (16.4 KB)

System Information for Support

Client Version                                Canary 2019 HEAD-b259677
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Ok I just had to get an older version of citra for it to work

Could you give me the download link please

1 Like

Yes please do post download link :slight_smile:

Download link for older versions (edited by moderator, please only download Citra from official sources):

@Vicente_Vergara @Shinxz

This driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

After the driver is installed, the latest Citra version(s) should function normally.

All you need to do to get Citra running on the latest Citra version(s) for intel iGPU users is to update your GPU drivers to the latest DCH drivers available. Please upload a log file if you need to know how to do so: How to Upload the Log File