Pokemon Ultra Sun - The SD Card couldnot be recognized

Issue:
I can’t do my objectives regarding the poke finder tool. After I clicked the “R” Button, it just stops and says I have to close or restart and put an SD Card. Can anyone help me fix this?

System Information

  • Operating System: Windows 10 Pro
  • CPU: Intel Core i7-3610QM
  • GPU: NVIDIA GeForce GTX 670m
  • Citra Version (found in title bar): Citra Canary 1215
  • Game: Pokémon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
https://drive.google.com/open?id=1arvxXn7z4va_9r9Oe4HDC63kl2qj09wL

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

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In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

you can click the link there.

Try running citra as admin.

nothing happened tho. :frowning:

i had the same problem and the solution (in my case) was click on emulation > Web > sign up (if still don’t have an account) > click verify. I hope this helps :slight_smile:

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If you are using pkhex.exe then this usually happens. Just give your computer a restart. Though there is no point using pkhex since it is quite useful. Whenever an error like this appears just restart your pc

thank you bro it worked

Here is my log txt file for pokemon ultra sun, with the problem that the sd card connot be recognized. I hope this gets fixed and thank you.citra_log.txt (76.9 KB)

System Information for Support

Client Version                                Canary 1506 HEAD-a77f8cd
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            25.20.100.6577
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Please fix this log file citra_log.txt (107.6 KB) hope this gets fixed fast.

System Information for Support

Client Version                                Nightly 1365 HEAD-0524077
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce MX150/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            388.73
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

dude whatever i do nothing happens. I am stuck to the point where i have to take a photo with rotom and whene i press the button to do it it just says the sd card not found.Please help i have been trying to play this game for years

I’m having the same issue. I hope it can be resolved :<
citra_log.txt (243.1 KB)

System Information for Support

Client Version                                Nightly 1399 HEAD-01686f7
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7263
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have GDB debugging enabled. This will cause Citra not to launch games. This is only intended for debugging purposes and should be disabled in settings.

following those recommendations I still find myself with the same problemcitra_log.txt (64.1 KB)

System Information for Support

Client Version                                Nightly 1399 HEAD-01686f7
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7263
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

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