Pokemon Ultra Sun Won't Launch

Every Time I Run Pokemon Ultra Sun Using Citra, it crashes without any error or log info.

About 7 months ago I played Pokemon Ultra Sun for several hours and it all worked well, but today I wanted to play it again, just to find out that whenever I try to launch it, Citra crashes without any errors, nor does it write anything in the log file. I updated all graphic drivers, but it changed nothing.
I changed the resolution to “native” and it suddenly started! Then I changed it to ANYTHING ELSE, which causes it to crash (Just like I described) .

System Information

  • Operating System: Windows 10
  • CPU: Intel Core I7-7700 3.6 GHz (8 CPUs)
  • GPU: Nvidia Geforce GTX 1070 (8gb)
  • Citra Version: Citra Nightly 826
  • Game: Pokemon Ultra Sun

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Follow the bot instructions properly and you should have a log. make sure that Global Log Filter is set to *:Info

I did everything perfectly, yet nothing happens. I’m pretty sure that I tried every possible option.

Do it in order to avoid mistakes.

  1. Open citra, go to Emulation > Configure > Debug and click on Open Log Location, leave that folder open.
  2. Launch your game, wait until your issue is reproduced, after that close citra. (don’t open again)
  3. Go to that folder that you leave opened and upload the citra_log.txt file.

if that doesn’t work, manually download the latest nightly build and try again.

I have tried this a few times with different builds, yet it still didn’t work (Maybe I’m just doing something wrong), but I have fixed the issue already. It was caused by Sound set to “auto”. I changed it to null and then switched it back midgame, now it works really well.
Sorry for wasting your time!!

citra_log.txt (7.1 KB)

can someone identify what is the problem

System Information for Support

Client Version                                Nightly 1366 HEAD-80c9137
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (46.1 KB)

System Information for Support

Client Version                                Nightly 1366 HEAD-80c9137
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            436.30
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

i have same problem with you.what to do?

System Information for Support

Client Version                                Nightly 1407 HEAD-a0f9c79
OpenGL Vendor                                 Intel Inc.
OpenGL Renderer                               Intel(R) Iris(TM) Graphics 6100
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • CPU JIT should be enabled for the best performance. Please enable this option.

System Information for Support

Client Version                                Nightly 1407 HEAD-a0f9c79
OpenGL Vendor                                 Intel Inc.
OpenGL Renderer                               Intel(R) Iris(TM) Graphics 6100
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • CPU JIT should be enabled for the best performance. Please enable this option.

What is wrong with mine?
citra_log.txt (26.2 KB)

System Information for Support

Client Version                                Nightly 1407 HEAD-a0f9c79
OpenGL Vendor                                 Intel Inc.
OpenGL Renderer                               Intel(R) Iris(TM) Graphics 6100
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

what is problem with mine
citra_log.txt (19.6 KB)

System Information for Support

Client Version                                Nightly 1415 HEAD-eb0364d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 505
OpenGL Version                                3.3.0
GPU Driver Version                            25.20.100.6373
Enable Hardware Renderer                      [ ]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (12.1 KB)

System Information for Support

Client Version                                Nightly 1415 HEAD-eb0364d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [ ]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (4.0 KB)