Pokemon Ultramoon Citra Screen Stuck

Issue: After the first trial when I get out of the cave and Kukui gives me the demo of how to use Normalium-Z, when he sends out his Rockruff and uses Z-Power the screen just gets stuck. Speed and FPS continues. Even the music continues but just the screen hangs.

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i5-8250
  • GPU: Intel UHD Graphics 620
  • Citra Version (found in title bar):
  • Game: Pokémon Ultramoon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log

citra_log.txt (264.1 KB)

System Information for Support

Client Version                                Canary 1492 HEAD-33f2c8b
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            22.20.16.4691
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Build 22.20.16.4691

These drivers are outdated, you need to update.

download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further(recommended): https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?product=124967 (download the .exe this time).

1 Like

Thank you soo much man for the links… That worked!

1 Like