Pokemon UltraMoon data

Hi, when i updated Citra and open Pokemon UltraMoon,as soon as I opened it, a screen appeared that said it had lost its data
(now i don’t want to update again) Sorry for my bad english

System Information

  • Operating System: Windows 10
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1244
  • Game: Pokemon UltraMoon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (2.2 MB)

In order to save a copy of the log, follow this guide:

System Information for Support

Client Version                                Canary 1244 HEAD-1d96a13
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon(TM) R5 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [ ]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Right click on your game on citra’s game list and ‘Open Save Data Location’, delete/move your save file and start your game again.

aaah i remember having this issue when i was using gateway cheats for ultra sun and alpha sapphire!

i don’t know if you’re using them too, but bad gateway codes gave me the same pop up. so i just deleted them and my game came back after a clicking restart :U

Where i can find gateway codes? (from explorer) Thanks a lot anyway