Pokemon UltraMoon data


#1

Issue:
Hi, when i updated Citra and open Pokemon UltraMoon,as soon as I opened it, a screen appeared that said it had lost its data
(now i don’t want to update again) Sorry for my bad english

System Information

  • Operating System: Windows 10
  • CPU:
  • GPU:
  • Citra Version (found in title bar): 1244
  • Game: Pokemon UltraMoon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (2.2 MB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296


#2

System Information for Support

Client Version                                Canary 1244 HEAD-1d96a13
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon(TM) R5 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [ ]
Enable Shader JIT                             [ ]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

#3

Right click on your game on citra’s game list and ‘Open Save Data Location’, delete/move your save file and start your game again.


#4

aaah i remember having this issue when i was using gateway cheats for ultra sun and alpha sapphire!

i don’t know if you’re using them too, but bad gateway codes gave me the same pop up. so i just deleted them and my game came back after a clicking restart :U


#5

Where i can find gateway codes? (from explorer) Thanks a lot anyway