When i open pokemon ultramoon and click to “continue game” the music of the area where i am (the battle tree) runs, but the image does not. When i try to start a new game, Kukui is gonna to ask my name and photo, but the image freeze and the game crashes. What can i do?
- Operating System: Windows 10 home single 1903
- CPU: intel® core i7-6500U CPU 2.50GHz
- Citra Version (found in title bar): Citra Nightly 1514
Citra Canary 1706
- Game: Pokemon UltraMooncitra_log.txt.txt (37.7 KB)
- Screenshot of Issue (include the full Citra window including titlebar):
Upload your log file as an attachment by dragging & dropping.
In order to save a copy of the log, follow this guide:
System Information for Support
Client Version Nightly 1514 HEAD-96832a2
OpenGL Vendor Intel
OpenGL Renderer Intel(R) HD Graphics 520
OpenGL Version 3.3.0
GPU Driver Version 18.104.22.16873
Enable Hardware Renderer [x]
Enable Hardware Shader [x]
Hardware Shader, Accurate Multiplication [ ]
Hardware Shader, Geometry Shaders null
Enable Shader JIT [x]
Enable Vsync null
System Region -1
Here’s some issues I found with your log that might help.
- Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
All the config is in default
GPU Driver Version: Build 22.214.171.12473
This driver is outdated, you need to update.
Download and install
igfx_win10_100.8141.exe from https://downloadcenter.intel.com/download/29530/Intel-Graphics-Windows-10-DCH-Drivers?product=88194
direct link: https://downloadmirror.intel.com/29530/a08/igfx_win10_100.8141.exe
Also do this:
File->Open Citra Folder
shaders folder then delete the
Emulation->Configure... then click on
Graphics on the left
- Click on the
Advanced tab and turn on
Disk Shader Cache currently has a bug when
Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.
I already tried to delete the opengl folder. the error persists. What should I do?
Did you update the drivers that I linked you?
The system doesnt let me update it
Can you tell me what it says? They should be unlocked drivers.
We might need to update to 6373 manually first before 8141 but I was hoping it would finally work right away.
It says “the driver that you are installing is not validated for this system. get the right driver by the manufacturer of the system. it will come out of the program installation”
My computer has a radeon graphics. Can i continue?
Yes, it might even run better than Radeon because AMD has poor OpenGL drivers on Windows. If you want to run Radeon you need to change Switchable Graphics in Radeon Settings to “high performance”. Citra detected your iGPU not Radeon last time.
i have installed the intel 6373 and it worked! If in next updates the bug comes back, do i have to install the 8141?
It’s recommended to update to 8141 now to get the optimizations made since they moved to DCH drivers.