Pokémon UltraSun doesn't work

Citra Support
1

The game doesn’t work because if I cancel the improvements of graphics in the settings of emulation I see something moving, color texture very very bad( instead of the actual colors that I should see, I see all in yellow, then all in purple,then in blue, than multicolor) the language selection panel and some music, but not real good music: rather low-quality music. However , if I try to play the game without changing the settings, I see only two grey screen and nothing else. I’m thinking my computer isn’t sufficiently new or powerful to play these games. It’s a cheap notebook bought in 2014, windows 8.1 64 bit:

Intel® Celeron® CPU N2840 @ 2.16GHz

Intel® HD Graphics(probably outdated drivers, because I can’t update them)

Realtek High Definition Audio

Controller Realtek PCIe FE Family

Ralink RT3290 802.11bgn Wi-Fi Adapter

4 GB RAM

I would like to know what the problem is :slight_smile:
Thank you so much

2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

3

Sorry but I can’t do this anymore, I have canceled the game… Could you say what the problem is without the log information?

4

If I download the game again, knowing what the problem is will help me

5

Citra doesn’t support piracy. Dumping your games from a hacked 3ds/2ds is legal, downloading them from the internet is not. You are also more likely to catch malware than an actual functioning rom if you’re downloading them.

6

You’re right…I will buy 3ds and the game. Thanks :slight_smile: