Issue:
I can’t open the game. Please help!
System Information
- Operating System:
- CPU:
- GPU:
- Citra Version (found in title bar):
- Game:
- Screenshot of Issue (include the full Citra window including titlebar):
Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
[ 0.155871] Config core/settings.cpp:LogSettings:74: Citra Configuration:
[ 0.156143] Config core/settings.cpp:LogSetting:70: Core_UseCpuJit: true
[ 0.156174] Config core/settings.cpp:LogSetting:70: Renderer_UseGLES: false
[ 0.156204] Config core/settings.cpp:LogSetting:70: Renderer_UseHwRenderer: true
[ 0.156239] Config core/settings.cpp:LogSetting:70: Renderer_UseHwShader: true
[ 0.156273] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateGs: true
[ 0.156493] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateMul: false
[ 0.156602] Config core/settings.cpp:LogSetting:70: Renderer_UseShaderJit: true
[ 0.156691] Config core/settings.cpp:LogSetting:70: Renderer_UseResolutionFactor: 1
[ 0.156864] Config core/settings.cpp:LogSetting:70: Renderer_VsyncEnabled: false
[ 0.156963] Config core/settings.cpp:LogSetting:70: Renderer_UseFrameLimit: true
[ 0.157111] Config core/settings.cpp:LogSetting:70: Renderer_FrameLimit: 100
[ 0.157180] Config core/settings.cpp:LogSetting:70: Renderer_PostProcessingShader: none (builtin)
[ 0.157212] Config core/settings.cpp:LogSetting:70: Renderer_FilterMode: true
[ 0.157396] Config core/settings.cpp:LogSetting:70: Stereoscopy_Render3d: 0
[ 0.157443] Config core/settings.cpp:LogSetting:70: Stereoscopy_Factor3d: 0
[ 0.157602] Config core/settings.cpp:LogSetting:70: Layout_LayoutOption: 0
[ 0.157651] Config core/settings.cpp:LogSetting:70: Layout_SwapScreen: false
[ 0.157869] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLle: false
[ 0.157923] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLleMultithread: false
[ 0.158012] Config core/settings.cpp:LogSetting:70: Audio_OutputEngine: auto
[ 0.158133] Config core/settings.cpp:LogSetting:70: Audio_EnableAudioStretching: true
[ 0.158221] Config core/settings.cpp:LogSetting:70: Audio_OutputDevice: auto
[ 0.158342] Config core/settings.cpp:LogSetting:70: Audio_InputDeviceType: 0
[ 0.158431] Config core/settings.cpp:LogSetting:70: Audio_InputDevice: Default
[ 0.158551] Config core/settings.cpp:LogSetting:70: Camera_OuterRightName: blank
[ 0.158587] Config core/settings.cpp:LogSetting:70: Camera_OuterRightConfig:
[ 0.158605] Config core/settings.cpp:LogSetting:70: Camera_OuterRightFlip: 0
[ 0.158634] Config core/settings.cpp:LogSetting:70: Camera_InnerName: blank
[ 0.158662] Config core/settings.cpp:LogSetting:70: Camera_InnerConfig:
[ 0.158691] Config core/settings.cpp:LogSetting:70: Camera_InnerFlip: 0
[ 0.158704] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftName: blank
[ 0.158715] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftConfig:
[ 0.158726] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftFlip: 0
[ 0.158755] Config core/settings.cpp:LogSetting:70: DataStorage_UseVirtualSd: true
[ 0.158767] Config core/settings.cpp:LogSetting:70: System_IsNew3ds: false
[ 0.158825] Config core/settings.cpp:LogSetting:70: System_RegionValue: 1
[ 0.158874] Config core/settings.cpp:LogSetting:70: Debugging_UseGdbstub: false
[ 0.158916] Config core/settings.cpp:LogSetting:70: Debugging_GdbstubPort: 24689
[ 0.399218] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 2.341543] Frontend citra_qt/main.cpp:GMainWindow:166: Citra Version: Canary 1405 | HEAD-d5e23e0
[ 2.404765] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 2.405839] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 2.405971] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 4.442965] Frontend citra_qt/main.cpp:BootGame:835: Citra starting…
[ 5.285059] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.489542] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1309: default device period: 100000
[ 5.489578] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1317: Minimum latency in frames: 328
[ 5.489646] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1639: (000001ca69e8bc20) Setup render: device=0000000000000000
[ 5.491574] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1526: Setup requested=[f=0 r=32728 c=2 l=3] mix=[f=0 r=48000 c=2 l=3]
[ 5.754012] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1690: Target sample rate: 32728
[ 5.765056] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1850: Stream init succesfull (000001ca69e8bc20)
[ 5.767822] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 5.768176] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 5.769477] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:111: Request handler started.
[ 5.771908] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 5.774229] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/00040138/00000003/content/00000000.app
[ 5.779215] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xD0000 with flags 14 and size 4 was not found
[ 5.779336] Service.CFG core/hle/service/cfg/cfg.cpp:Module:574: Updating accepted EULA version to 127.127
[ 5.779451] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xD0000 with flags 14 and size 4 was not found
[ 5.784440] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004001b/00010002/content/00000000.app
[ 5.784788] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:727: ClCertA file missing
[ 5.785180] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:780: GL_VERSION: 3.3.0 NVIDIA 388.57
[ 5.785436] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:781: GL_VENDOR: NVIDIA Corporation
[ 5.785665] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:782: GL_RENDERER: GeForce 920MX/PCIe/SSE2
[ 5.815310] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815771] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815859] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815953] Loader core/loader/ncch.cpp:Load:169: Program ID: 00040000001B5000
[ 5.816318] Service.FS core/file_sys/ncch_container.cpp:OpenFile:165: Failed to open C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.816438] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.816845] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.817068] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.878075] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.894973] Loader core/hle/kernel/process.cpp:ParseKernelCaps:110: ExHeader kernel version: 2.50
[ 5.898203] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.898253] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.898815] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.899126] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.899714] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.900152] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.900759] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.901993] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.902776] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xA0002 with flags 8 and size 1 was not found
[ 5.902896] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCodes:622: Preferred region code set to 0
[ 5.911000] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.942103] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.961124] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:49: (STUBBED) called
[ 6.175878] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:71: (STUBBED) called
[ 6.181243] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:260: (STUBBED) called applet_attributes=0X00000000
[ 6.190833] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:676: (STUBBED) called, screen_capture_post_permission=0
[ 6.192331] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:184: (STUBBED) bit_mask=0x0000000F
[ 6.192668] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:72: (STUBBED) bit_mask=0x00000006
[ 6.197590] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:239: (STUBBED) app_id=768
[ 6.203363] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:507: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 6.204319] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:507: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 6.209928] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:571: (STUBBED) called, version: 0x0B0401C8
[ 6.217251] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:165: Delay generator was not initalized. Using default
[ 6.224390] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:165: Delay generator was not initalized. Using default
[ 6.246396] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:175: (STUBBED) called, notification_id=0x209
[ 6.250835] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xA0002 with flags 2 and size 1 was not found
[ 6.253762] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:154: Fatal error
[ 6.253864] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:156: Fatal error type: Generic
[ 6.254757] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:134: PID: 0x0000000B
[ 6.254835] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:136: REV: 0x00000000_0x0000F21D
[ 6.255082] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:138: TID: 0x00000000_0x00000000
[ 6.255191] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:140: AID: 0x00000000_0x00000000
[ 6.255288] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:141: ADR: 0x00173EDC
[ 6.255372] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:144: RSL: 0xD90103FA
[ 6.255451] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:145: Level: 27
[ 6.255544] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:146: Summary: 8
[ 6.255627] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:147: Module: 64
[ 6.255690] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:148: Desc: 1018
[ 6.256056] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:167: Datetime: 2019/07/20 17:26:31
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296