Pokemon ultrasun help!

Issue:
I can’t open the game. Please help!

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
[ 0.155871] Config core/settings.cpp:LogSettings:74: Citra Configuration:
[ 0.156143] Config core/settings.cpp:LogSetting:70: Core_UseCpuJit: true
[ 0.156174] Config core/settings.cpp:LogSetting:70: Renderer_UseGLES: false
[ 0.156204] Config core/settings.cpp:LogSetting:70: Renderer_UseHwRenderer: true
[ 0.156239] Config core/settings.cpp:LogSetting:70: Renderer_UseHwShader: true
[ 0.156273] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateGs: true
[ 0.156493] Config core/settings.cpp:LogSetting:70: Renderer_ShadersAccurateMul: false
[ 0.156602] Config core/settings.cpp:LogSetting:70: Renderer_UseShaderJit: true
[ 0.156691] Config core/settings.cpp:LogSetting:70: Renderer_UseResolutionFactor: 1
[ 0.156864] Config core/settings.cpp:LogSetting:70: Renderer_VsyncEnabled: false
[ 0.156963] Config core/settings.cpp:LogSetting:70: Renderer_UseFrameLimit: true
[ 0.157111] Config core/settings.cpp:LogSetting:70: Renderer_FrameLimit: 100
[ 0.157180] Config core/settings.cpp:LogSetting:70: Renderer_PostProcessingShader: none (builtin)
[ 0.157212] Config core/settings.cpp:LogSetting:70: Renderer_FilterMode: true
[ 0.157396] Config core/settings.cpp:LogSetting:70: Stereoscopy_Render3d: 0
[ 0.157443] Config core/settings.cpp:LogSetting:70: Stereoscopy_Factor3d: 0
[ 0.157602] Config core/settings.cpp:LogSetting:70: Layout_LayoutOption: 0
[ 0.157651] Config core/settings.cpp:LogSetting:70: Layout_SwapScreen: false
[ 0.157869] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLle: false
[ 0.157923] Config core/settings.cpp:LogSetting:70: Audio_EnableDspLleMultithread: false
[ 0.158012] Config core/settings.cpp:LogSetting:70: Audio_OutputEngine: auto
[ 0.158133] Config core/settings.cpp:LogSetting:70: Audio_EnableAudioStretching: true
[ 0.158221] Config core/settings.cpp:LogSetting:70: Audio_OutputDevice: auto
[ 0.158342] Config core/settings.cpp:LogSetting:70: Audio_InputDeviceType: 0
[ 0.158431] Config core/settings.cpp:LogSetting:70: Audio_InputDevice: Default
[ 0.158551] Config core/settings.cpp:LogSetting:70: Camera_OuterRightName: blank
[ 0.158587] Config core/settings.cpp:LogSetting:70: Camera_OuterRightConfig:
[ 0.158605] Config core/settings.cpp:LogSetting:70: Camera_OuterRightFlip: 0
[ 0.158634] Config core/settings.cpp:LogSetting:70: Camera_InnerName: blank
[ 0.158662] Config core/settings.cpp:LogSetting:70: Camera_InnerConfig:
[ 0.158691] Config core/settings.cpp:LogSetting:70: Camera_InnerFlip: 0
[ 0.158704] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftName: blank
[ 0.158715] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftConfig:
[ 0.158726] Config core/settings.cpp:LogSetting:70: Camera_OuterLeftFlip: 0
[ 0.158755] Config core/settings.cpp:LogSetting:70: DataStorage_UseVirtualSd: true
[ 0.158767] Config core/settings.cpp:LogSetting:70: System_IsNew3ds: false
[ 0.158825] Config core/settings.cpp:LogSetting:70: System_RegionValue: 1
[ 0.158874] Config core/settings.cpp:LogSetting:70: Debugging_UseGdbstub: false
[ 0.158916] Config core/settings.cpp:LogSetting:70: Debugging_GdbstubPort: 24689
[ 0.399218] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 2.341543] Frontend citra_qt/main.cpp:GMainWindow:166: Citra Version: Canary 1405 | HEAD-d5e23e0
[ 2.404765] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 2.405839] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 2.405971] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 4.442965] Frontend citra_qt/main.cpp:BootGame:835: Citra starting…
[ 5.285059] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.489542] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1309: default device period: 100000

[ 5.489578] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1317: Minimum latency in frames: 328

[ 5.489646] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1639: (000001ca69e8bc20) Setup render: device=0000000000000000

[ 5.491574] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1526: Setup requested=[f=0 r=32728 c=2 l=3] mix=[f=0 r=48000 c=2 l=3]

[ 5.754012] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1690: Target sample rate: 32728

[ 5.765056] Audio.Sink audio_core/cubeb_sink.cpp:LogCallback:162: …/externals/cubeb/src/cubeb_wasapi.cpp:1850: Stream init succesfull (000001ca69e8bc20)

[ 5.767822] Audio.Sink audio_core/cubeb_sink.cpp:StateCallback:137: Cubeb Audio Stream Started
[ 5.768176] RPC_Server core/rpc/rpc_server.cpp:RPCServer:12: Starting RPC server …
[ 5.769477] RPC_Server core/rpc/rpc_server.cpp:HandleRequestsLoop:111: Request handler started.
[ 5.771908] RPC_Server core/rpc/rpc_server.cpp:RPCServer:16: RPC started.
[ 5.774229] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/00040138/00000003/content/00000000.app
[ 5.779215] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xD0000 with flags 14 and size 4 was not found
[ 5.779336] Service.CFG core/hle/service/cfg/cfg.cpp:Module:574: Updating accepted EULA version to 127.127
[ 5.779451] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xD0000 with flags 14 and size 4 was not found
[ 5.784440] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004001b/00010002/content/00000000.app
[ 5.784788] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:727: ClCertA file missing
[ 5.785180] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:780: GL_VERSION: 3.3.0 NVIDIA 388.57
[ 5.785436] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:781: GL_VENDOR: NVIDIA Corporation
[ 5.785665] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:782: GL_RENDERER: GeForce 920MX/PCIe/SSE2
[ 5.815310] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815771] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815859] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.815953] Loader core/loader/ncch.cpp:Load:169: Program ID: 00040000001B5000
[ 5.816318] Service.FS core/file_sys/ncch_container.cpp:OpenFile:165: Failed to open C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.816438] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.816845] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.817068] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.878075] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.894973] Loader core/hle/kernel/process.cpp:ParseKernelCaps:110: ExHeader kernel version: 2.50
[ 5.898203] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.898253] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.898815] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:\Users\Davide\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/001b5000/content/00000000.app
[ 5.899126] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.899714] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.900152] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.900759] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.901993] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.902776] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xA0002 with flags 8 and size 1 was not found
[ 5.902896] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCodes:622: Preferred region code set to 0
[ 5.911000] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.942103] Service.FS core/file_sys/ncch_container.cpp:Load:174: Loading NCCH from file C:/Users/Davide/Desktop/Pokemon ultrasun/Pokemon Ultra Sun (EUR) (Retail) MULTi8 Decrypted.3ds
[ 5.961124] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:49: (STUBBED) called
[ 6.175878] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:71: (STUBBED) called
[ 6.181243] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:260: (STUBBED) called applet_attributes=0X00000000
[ 6.190833] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:676: (STUBBED) called, screen_capture_post_permission=0
[ 6.192331] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:184: (STUBBED) bit_mask=0x0000000F
[ 6.192668] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:72: (STUBBED) bit_mask=0x00000006
[ 6.197590] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:239: (STUBBED) app_id=768
[ 6.203363] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:507: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 6.204319] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:507: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 6.209928] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:571: (STUBBED) called, version: 0x0B0401C8
[ 6.217251] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:165: Delay generator was not initalized. Using default
[ 6.224390] Service.FS ./core/file_sys/archive_backend.h:GetOpenDelayNs:165: Delay generator was not initalized. Using default
[ 6.246396] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:175: (STUBBED) called, notification_id=0x209
[ 6.250835] Service.CFG core/hle/service/cfg/cfg.cpp:GetConfigInfoBlockPointer:312: Config block 0xA0002 with flags 2 and size 1 was not found
[ 6.253762] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:154: Fatal error
[ 6.253864] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:156: Fatal error type: Generic
[ 6.254757] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:134: PID: 0x0000000B
[ 6.254835] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:136: REV: 0x00000000_0x0000F21D
[ 6.255082] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:138: TID: 0x00000000_0x00000000
[ 6.255191] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:140: AID: 0x00000000_0x00000000
[ 6.255288] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:141: ADR: 0x00173EDC
[ 6.255372] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:144: RSL: 0xD90103FA
[ 6.255451] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:145: Level: 27
[ 6.255544] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:146: Summary: 8
[ 6.255627] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:147: Module: 64
[ 6.255690] Service.ERR core/hle/service/err_f.cpp:LogGenericInfo:148: Desc: 1018
[ 6.256056] Service.ERR core/hle/service/err_f.cpp:ThrowFatalError:167: Datetime: 2019/07/20 17:26:31

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

citra_log.txt (14.4 KB)

System Information for Support

Client Version                                Canary 1405 HEAD-d5e23e0
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce 920MX/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/
  • System configuration block 0xA0002 appears to be corrupted. Please attempt the steps outlined in our FAQ https://citra-emu.org/wiki/faq/

Your file wasn’t able to open
It might probably be that the file was either or corrupted

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