Pokemon UltraSun issue

Issue:
I was playing Pokemon US a few days ago, and now its crashing anytime i try to play.

System Information

  • Operating System: Win 7 Pro
  • CPU: AMD Athlon x4 860k Quad Core 3.69 GHz
  • GPU: AMD Radeon R9 200 Serier
  • Citra Version (found in title bar): Citra Canary 1757
  • Game: Pokemon UltraSun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (4.0 KB)

Really want to play it, waiting your response. Thank You!

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (7.0 KB)

System Information for Support

Client Version                                Canary 1757 HEAD-7f9bd7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           AMD Athlon(tm) X4 860K Quad Core Processor     
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (11.0 KB)

System Information for Support

Client Version                                Canary 1757 HEAD-7f9bd7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           AMD Athlon(tm) X4 860K Quad Core Processor     
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I already enabled the option and my issue still there.

citra_log.txt (19.3 KB)

System Information for Support

Client Version                                Canary 1757 HEAD-7f9bd7a
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           AMD Athlon(tm) X4 860K Quad Core Processor     
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Hi, do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Keep Accurate Multiplication turned on.

Now looks like its working fine. Thank You so much!

1 Like

citra_log.txt (6.5 KB)

System Information for Support

Operating System                              null
CPU                                           null
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Pls help me, I also faced the same problem when opening pokemon us. I tried the above mentioned method but the shaders folder is empty and I cant find the openg1 folder to delete. Idk why. Pls help. Thanks

Upload a log please: How to Upload the Log File

Here is the log file
citra_log.txt (7.4 KB)

System Information for Support

Operating System                              null
CPU                                           null
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Thanks for the help, I’ve tried it but still receive the ‘citra qt has stopped working’ message. The shader folder is empty, there isn’t anything on the folder. Is there any other way to resolve this issue? Anyway thanks for the suggestion.

I’m using the following specs for my pc

  • Operating System: Windows 8.1
  • CPU: Intel Core i3-4130
  • GPU: NVIDIA GeForce GT 630
  • Citra Version (found in title bar): Citra Nightly 1549
  • Game: Pokemon Ultra Sun

Here is the log file
citra_log.txt (7.9 KB)

System Information for Support

Client Version                                Nightly 1549 HEAD-c4ba7b3
Operating System                              Windows 8.1 (6.3)
CPU                                           Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Ok, try turn off Hardware Renderer in the Advanced graphics options then start the game and then upload a new log after you have closed Citra. Hopefully it will reveal more information.