Pokemon us freezes when i try to enter festival plaza building

Citra Support
1

Issue:
When I try to finish the Festival plaza introduction segment it freezes as soon as I enter the building past Sophocles

System Information

  • Operating System: Windows 10 64bit

  • CPU: Intel i7 8750H

  • GPU: Nvidia GeForce GTX 1080 8GB

  • Citra Version (found in title bar): citra canary 1371\

  • Game: Pokemon ultra sun

  • Screenshot of Issue (include the full Citra window including titlebar):

Screenshot%20(1)
Screenshot%20(1)1920×1080 454 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (555.3 KB)

2

System Information for Support

Client Version                                Canary 1371 HEAD-526123f
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1080 with Max-Q Design/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
3

I think i got it to work heres some things i did to troubleshoot

-played on nightly build instead of canary
-regenerated console
-logged in to the citra servers and verified account
-made my own server for multiplayer