Pokemon x and pokemon omega ruby, freeze the screen and says, citra does not respond

Issue:
Enter a description of your issue here, in full detail.
while im playing, randomly it freeze and crash

System Information

  • Operating System:
  • CPU: Ryzen 5 3350G
  • GPU: AMD Ryzen 5 3350G with Radeon Vega Graphics 3.60 GHz
    RAM instalada 16,0 GB (13,9 GB usable)
    Tipo de sistema Sistema operativo de 64 bits, procesador basado en x6
  • Citra Version (found in title bar): citra nightly 1724
  • Game: pokemon ruby omega
  • Screenshot of Issue (include the full Citra window including titlebar):

citra_log.txt.old.txt (30.6 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1724 HEAD-19617f7
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3350G with Radeon Vega Graphics     | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD 15D8:C8
GPU Driver Version                            20.10.35.02 27.20.1034.6
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

how can i update the drivers?

plz help
citra_log.txt (24.5 KB)

System Information for Support

Client Version                                Canary 1992 HEAD-9a40f51
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3350G with Radeon Vega Graphics     | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD 15D8:C8
GPU Driver Version                            21.8.2 27.20.22025.1006
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Are you using kind of ROM hack or randomization?

nono, the normal pokemon

citra_log.txt.old.txt (17.8 KB)

System Information for Support

Client Version                                Canary 1998 HEAD-569b5fa
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3350G with Radeon Vega Graphics     | AVX2 | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD 15D8:C8
GPU Driver Version                            21.9.2 30.0.13017.5006
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

how can i update my open gl

or optimize???

You can’t. That’s up to AMD. Regardless, it’s unlikely to be the cause of your issue. The unoptimized OpenGL drivers just make things way slower than the GPUs of the other 2 manufacturers.

Please try out your game on a portable Citra build:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) (.tar.gz can be extracted natively on MacOS) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

Run your game. If it has the same issues, upload another log file.

Hi i open archive and begin the game and my screen freeze and shut down citra
my txt is this citra_log.txt (4.0 KB)
citra_log.txt.old.txt (13.3 KB)

i change constatly but never save my changes

System Information for Support

Client Version                                Nightly 1728 HEAD-9019212
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4474
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.