Pokemon X black screen (unsolved )

Citra Support
#1

Issue: “Pokemon X” black screen issue on Citra
Enter a description of your issue here, in full detail.
In the citra emulator whenever I open the game I face this issue .I can choose the game language then it shows the "Pokemon X " logo and then the screen goes black .I can hear the game running but the screen is completely black .I tried other methods posted in the citra support but it is not working for me.

System Information

  • Operating System: windows 8.
  • CPU: Intel core 17 4500
  • GPU: Amd radeon R7 M265
  • Citra Version (found in title bar): 1436
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (259)
    Screenshot (259)1366×768 114 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (53.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1436 HEAD-7afcc0d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4400
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.3355
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

#3

In the website it is said that the drivers are up to date

Screenshot (260)
Screenshot (260)1366×768 149 KB

#4

It’s lying to you :stuck_out_tongue:

Download win64_15.36.38.5117.zip from https://downloadcenter.intel.com/download/29312/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=75460
direct link: https://downloadmirror.intel.com/29312/a08/win64_15.36.38.5117.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

#5

thanks a lot @tywald it worked for me by following the instructions you gave in your last post

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