Pokemon X black screen with sound

Citra Support
1

Issue:
I was starting a new game of pokemon X and everything was great until the main screen, when the professor was going to appear with the introduction, the screen went black and I could hear it perfectly but I couldn’t see anything. (I want to clarify that I have already played the game before and I had the same problem, but I managed to solve it, unfortunately I do not remember how I did it)

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-7400T CPU @ 2.40GHz 2.40 GHz
  • GPU: Intel(R) HD Graphics 630
  • Citra Version (found in title bar): Citra Nightly 1816
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1917×964 7.86 KB

Diagnostic Log
citra_log.txt (5.2 KB)

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No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

3

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

4

citra_log.txt (5.2 KB)

5

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

6

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
7

citra_log.txt (5.9 KB)

8

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

9

citra_log.txt (5.9 KB)

10

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

11

You need to launch the game, and stop it when it gets to the error to get the full log. Citra bot can then identify the problem

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when it gets to the black screen do i close the game?

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Yes, then upload the log file. If you are unsure how, this citra link will explain how

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Ok so for some reason I did the required steps to open the log file and now the game is running properly

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citra_log.txt (239.5 KB)

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System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7870
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
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citra_log.txt (147.0 KB)

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System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7870
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
19

Answered in Pokemon Y on black screen - #29 by SleepingSnake

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citra_log.txt (36.2 KB)