Pokemon x black screen

Issue: I Cant start my pokemon X or any games.
When i start the game for the first time, its only show a black screen and no sound. i try disable hardware and enable it but it still wont work, i try download save files and put it on my save files but still wont work, last time i ask for help they ask me to disable hardware shaders and Enabling Accurate Multiplication but still wont work.

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon X and Omega Ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (73.7 KB)

In order to save a copy of the log, follow this guide:

System Information for Support

Client Version                                Canary 1382 HEAD-ae96bdd
OpenGL Vendor                                 ATI Technologies Inc.
OpenGL Renderer                               AMD Radeon R7 Graphics
OpenGL Version                                3.3.1
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Still not working…

unmapped read/writes? Are you sure you dumped the game from your 3ds correctly?
If you’re attempting to use cheats, please turn those off as well.