Pokemon x constantly freezes

Citra Support
#1

Issue:
Everytime i try to play pokemon x, the game freezes or stays in black, I´ve tried in another version of citra but the same. The thing is, my friend does the same with his his pc and it works perfectly.

System Information

  • Operating System: Windows 11
  • CPU: intel i5 8250u
  • GPU: intel uhd graphics 620
  • Citra Version (found in title bar): 1800
  • Game: Pokemon x
  • Screenshot of Issue (include the full Citra window including titlebar):

Captura de pantalla_20221218_171617
Captura de pantalla_20221218_1716171366×768 221 KB

Diagnostic Log
citra_log.txt (5.6 KB)
.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

#3

The game doesnt crash so it doesnt make a log, it just freezes

#4

citra_log.txt (33.0 KB)

#5

System Information for Support

Client Version                               Nightly 1800   HEAD-a2daef2
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#6

Your driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

#7

Thanks, I tried that but it says that the driver cant install because its locked and sth about the manufacturer specifications. Anyways, I installed a much older citra, 1392 version, and it works by now

#8

You’re stuck on a proprietary driver. We can get around that by first manually installing a legacy driver:

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Now you should be able to use the latest Citra builds without issues.

1 Like