Pokemon X Crashes a few minutes after starting the game

Issue:
The game did not give me problems and since yesterday it closes unexpectedly a few minutes after starting the game

System Information

  • Operating System: Window 10 Pro 64-bit
  • CPU: Intel(R) Core™ i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz
  • GPU: Intel(R) HD Graphics 4000
  • Citra Version (found in title bar): Nightly 1721
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (1.9 MB)

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

I updated the graphics driver, the game has closed again after 5 minutes of playing.

citra_log.txt (426.0 KB)

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4425
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
GPU Driver Version 10.18.10.4425

^ This driver is out of date.

To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware: Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.