Pokemon X crashes after some time of playing

Issue:
Pokemon X works with an occasional 2 second freeze or so but overall, pretty playable. But after an hour or so of playing, the game crashes with a citra-qt.exe has stopped working, and if i continue playing it starts crashing at smaller intervals, 30minutes into the game, 20 minutes … etc.
I’m using joytokey and an external controller on a PC with a weak GPU if that matters.

System Information

  • Operating System: Windows 7 Professional 64bit
  • CPU: Intel Core i5-4300U CPU @1.90GHz (4 CPUs) 2.50 GHz
  • GPU: Intel HD Graphics Family
  • Citra Version (found in title bar): Citra Canary 1760
  • Game: Pokémon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    citra_log.txt (579.9 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

System Information for Support

Client Version                                Canary 1760 HEAD-a9574d4
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.14.4414
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

GPU Driver Version: Build 10.18.14.4414

This driver is outdated, you need to update.

Download win64_15.36.38.5117.zip from https://downloadcenter.intel.com/download/29312/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=76308
direct link: https://downloadmirror.intel.com/29312/a08/win64_15.36.38.5117.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it’s there
  3. Emulation->Configure... then click on Graphics on the left
  4. Turn on Disk Shader Cache

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to slowly load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Keep Accurate Multiplication enabled, do not turn it off.

Problem still persists :confused:

Upload a new log please :slight_smile:

citra_log.txt (248.0 KB)

System Information for Support

Client Version                                Canary 1760 HEAD-a9574d4
Operating System                              Windows 7 SP 1 (6.1)
CPU                                           Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.14.5117
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

Try these two builds and see if one of them works:
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1393
https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

Perhaps Intel HD 4400 shares the same issue with HD 4000 where it crashes due to a driver bug since the Split Presentation Thread change.

1 Like

Citra nightly 1392 seems to be working perfectly so far, will do a more continuous play test tomorrow and update. Thanks for the quick and valuable support.

It works absolutely perfectly.
Thank you so much!
Is there anywhere I can post feedback or support the team somehow?

1 Like

It is a known issue and basically only Intel can fix it since it’s a bug in the driver.