Pokemon X Crashes During Gameplay

Citra Support
#1

Issue:
I’m playing Pokemon X, and the game is crashing out frequently and unexpectedly during gameplay. I have been combing through other crash reports on this site, and I have tried to take the steps that you advocate for (the shader issue, for example). Unfortunately, nothing seems to be working. Any help you can give me would be greatly appreciated!

System Information

  • Operating System: macOS Mojave (10.14.6)
  • CPU: 2.60 GHz
  • GPU: Intel Iris 1536 MB
  • Citra Version (found in title bar): Nightly 1721
  • Game: Pokemon X

Diagnostic Log
citra_log copy.txt (63.7 KB)

#2

System Information for Support

Client Version                                Nightly 1721 HEAD-89410c1
Operating System                              macOS Mojave (10.14)
CPU                                           Intel(R) Core(TM) i5-4278U CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Does the same issue occur when not using any Save States? Try using only your in-game save files. If the same issue occurs again, please upload another log file.

#4

I’ve been using only my in-game save and ignored the Save States. Here is the log after crash:
citra_log.txt.old copy.txt (361.6 KB)

I had to open the app again because I forgot to activate it first.

#5

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              macOS Mojave (10.14)
CPU                                           Intel(R) Core(TM) i5-4278U CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

MacOS seems to have issues with some of the recent changes made in Citra. Perhaps your issue is related to that. Please try out this older Citra version to test this:
Download citra-osx-20200707-bd7ee8c.tar.gz from Release nightly-1587: Common: remove a mod from AlignUp (#5441) · citra-emu/citra-nightly · GitHub
Extract it and then run the citra-qt executable found inside of the extracted folder.

#7

citra_log.txt (12.5 KB)

I have the exact same issue. As soon as I start it it just freezes and crashes. Tried everything…

#8

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            471.96
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
#9

tried a different rom same issuecitra_log.txt (18.8 KB)

#10

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                            471.96
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#11

I used the version that was recommended to me (making sure to turn on Accurate Multiplication). It certainly works better, but it has still crashed a couple of times. It’s not as much of a problem, and I intend to play through it. Thank you so much for your help!

#12

It’s getting worse, and I can’t really play the mini-game that allows me to boost stats. citra_log copy.txt (115.5 KB)

#13

System Information for Support

Client Version                                Nightly 1587 HEAD-bd7ee8c
Operating System                              macOS Mojave (10.14)
CPU                                           Intel(R) Core(TM) i5-4278U CPU @ 2.60GHz
Graphics API                                  OpenGL 4.1
Graphics Renderer                             Intel Iris OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#14

I have enabled the Accurate Multiplication, and it’s still happening.

#15

At this point, I’d try redumping your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

#16

citra_log.txt (18.8 KB)

I have the same issue, the game will freeze but I can still hear the sound and the game is still running. Just screen is frozen

#17

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.9365
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.