Pokemon X crashes every time I load the save state

Citra Support
#1

Issue:
I’ve been having an issue with my emulator over the past week. I tried uninstalling and reinstalling Citra as well as the games, and resetting and updating my computer, but I still get the same result. I don’t want to risk breaking the emulator or worse, my computer, so is there a way to possibly fix this?

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: ACPI x64-based PC
  • GPU: Intel (R) HD Graphics
  • Citra Version: Citra Nightly 1816
  • Game: Pokemon X
  • Screenshot of Issue:
    Citra Issue
    Citra Issue1366×768 32.1 KB

    Diagnostic Log
    citra_log.txt (34.4 KB)
#2

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Celeron(R) CPU N3350 @ 1.10GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 500
GPU Driver Version                           21.20.16.4627
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

#4

I got it working again. Thank you so much for the support!

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