Pokemon x currently working but black screen

Issue:
Enter a description of your issue here, in full detail.
so the menu a save file selection part is completely fine. but passed that the screens are just black, i can still interact with, the game sounds still play, i just cant see anything i have tried multiple things such as messing with the advanced graphic settings, updating my laptop, and deleting the folder that says openGL (they all failed if you cant tell). so what can i do to fix this? (also this promblem only started after i updated citra)

update: doesn’t work in the recent citra nightly 1741 either
System Information

  • Operating System: windows 10 home
  • CPU: Intel(R) Core™ i5-8250U
  • GPU: intel(R) UHD graphics 620
  • Citra Version (found in title bar): nightly 1740
  • Game: pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (218.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1740 HEAD-2670b95
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

System Information for Support

Client Version                                Nightly 1740 HEAD-2670b95
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

citra_log.txt.old.txt (90.9 KB)

System Information for Support

Client Version                                Nightly 1741 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.8681
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your driver is out of date.
To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

alright i will go see if that works after i install the update

update: it worked thank you now i can continue my series on pokemon x on my channel