Pokemon X freezing

Issue:
Enter a description of your issue here, in full detail.
I am playing a randomizer for pokemon x, and it either goes black right after I begin the game or freezes shortly into the professor sycamore welcome sequence. I can still hear the audio playing but no video shows.When I tried running the base game, I got the same issue.

System Information

  • Operating System: Windows 10
  • CPU: Intel core i7-10510U
  • GPU: Intel UHD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1788
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (33.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1788   HEAD-030ecaa
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9079
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Please double check whether this issue also occurs when using only the base game.