Pokemon X keeps crashing after clicking start game

Enter a description of your issue here, in full detail.
Every time I open the game I select language and click start from the opening screen, then it crashes every time.

System Information

  • Operating System: Windows 10
  • CPU: Intel(r)Core™i5-8250U
  • GPU: Intel(R) UHD Graphics 620
  • Citra Version (found in title bar): Citra nightly 1821
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (33.6 KB)

In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                 
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

I scanned for updates on my drivers and it says they are running optimal and up to date is from 2017 so hardly updated :stuck_out_tongue:

  1. Make sure Windows is updated, you should be on like 21H2 or 22H2. You can check what you currently have by opening winver (just do a Windows search for it near the Start button at the bottom left corner of the screen).

  2. Download this driver: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip
    then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

  3. After 6373 is installed, download and install Intel® Graphics – Windows* DCH Drivers from: https://www.intel.com/content/www/us/en/products/sku/124967/intel-core-i58250u-processor-6m-cache-up-to-3-40-ghz/downloads.html
    direct link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe