Pokemon X screen blacking out

Issue:
After selecting my save file the game goes to a black screen and i can only hear the game

System Information

  • Operating System: Windows 11 Home 64-bit

  • CPU: Intel Pentium @ 2.30GHz

  • GPU: Intel UHD Graphics 610 (HP)

  • Citra Version (found in title bar): Citra 1808

  • Game: Pokemon X
    citra_log.txt (52.6 KB)

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (52.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Pentium(R) CPU 5405U @ 2.30GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 610
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please go to Emulation>Configuration>Graphics>Advanced Tab and re-enable Shader JIT.