Pokémon X showing a gray screen without music

Issue:
When I try to play Pokémon X and any other game a gray screen shows up sometimes with background music.

System Information

  • Operating System: Macbook Air 11.2.3
  • CPU: 1.8 GHz Dual-Core Intel Core i5
  • GPU: Intel HD Graphics 6000
  • Citra Version (found in title bar): Canary 1956
  • Game: Pokémon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (24.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1956 HEAD-7a60d46
Operating System                              macOS 11.2
CPU                                           Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) HD Graphics 6000
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

It it still is not working.
citra_log.txt (24.1 KB)

System Information for Support

Client Version                                Canary 1956 HEAD-7a60d46
Operating System                              macOS 11.2
CPU                                           Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) HD Graphics 6000
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I turned on Accurate Multiplication but it still isn’t working. And is saying on the log I didn’t. citra_log.txt (24.1 KB)

System Information for Support

Client Version                                Canary 1956 HEAD-7a60d46
Operating System                              macOS 11.2
CPU                                           Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) HD Graphics 6000
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

MacOS seems to have issues with some of the recent changes made in Citra. Perhaps your issue is related to that. Please try out this older Citra version to test this:
Download citra-osx-20200707-bd7ee8c.tar.gz from Release nightly-1587: Common: remove a mod from AlignUp (#5441) · citra-emu/citra-nightly · GitHub
Extract it and then run the citra-qt executable found inside of the extracted folder.

It is still not working.
citra_log.txt (25.2 KB)

System Information for Support

Client Version                                Nightly 1587 HEAD-bd7ee8c
Operating System                              macOS 10.16
CPU                                           Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel(R) HD Graphics 6000
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Go to Citra>Preferences>Graphics and disable Dump Textures. This setting is only useful if you’re looking to make a texture pack.
Furthermore, when you start your game and hear the music on the background, try resizing your Citra window.