Pokemon x won't work

Issue: pokemon x won’t work
whenever i start the game it enters to the language selection screen and it frozes there, the same things happpens with alpa saphire

System Information

  • Operating System: windows 10
  • CPU: intel core i5-3210m CPU @ 2.50GHz
  • GPU: intel hd graphics 4000
  • Citra Version (found in title bar): citra canary 1640
  • Game: pokemon x, pokemon alpha sapphire
  • Screenshot of Issue (include the full Citra window including titlebar): https://imgur.com/VHJUyin

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (15.3 KB)

System Information for Support

Client Version                                Canary 1640 HEAD-4f8f8e8
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.4252
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [ ]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Build 10.18.10.4252

These drivers are outdated, you need to update.

Download win64_15.33.50.5129.zip from https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-
direct link: https://downloadmirror.intel.com/29473/a08/win64_15.33.50.5129.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/