Pokemon X&Y both are not working

Issue: Pokemon X&Y both are not working. When I start the game, it goes upto the screen asking to press “start” but after that the screen goes black. I can still hear the audio but no visuals.

Diagnostic Log
citra_log.txt (37.9 KB)

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System Information for Support

Client Version                               Nightly 1794   HEAD-e24e2a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8853
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe