Pokemon Y, black screen after initial title with music going on

Issue: Black screen after initial title citra pokemon y
Enter a description of your issue here, in full detail.

When I launch Pokemon Y I can see the initial titles and interact with the game, then speed turns down to zero and a black screen appears, after a moment the speed comes back at 100% and I hear the music like the game is going on, but the screen is still black. Can you help me to fix this problem? Thank you for your help.

System Information

  • Operating System: Microsoft Windows 10 Home (64 bit)
  • CPU: Intel® Core™ i5-10210U CPU @ 1.60GHz
  • GPU: Intel® UHD Graphics Family
  • Citra Version (found in title bar): Nightly 1802 HEAD a93d7a8
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (44.8 KB)

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System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                 
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe