Pokemon Y black screen after loading .cia (no sound/no intro)

Citra Support
#1

**My Friends Pokemon Y will load up on a black screen?*:
PLEASE HELP, My friends Citra just has a black screen after loading Pokemon Y, Other games like luigis masion work fine but for some reason Pokemon Y just doesn’t? we have tried a lot of things, including uninstalling and installing citra, enabling and disabling certain settings, nothing seems to be working.

System Information

  • Operating System: Microsoft Windows 10 Home
  • CPU: Intel(R) Core™ i5-9400F CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 6 Logical Processor(s)
  • GPU: NVIDIA GeForce RTX 2060
  • Citra Version (found in title bar): 1821
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image962×541 4.88 KB

Diagnostic Log
citra_log (1).txt (19.3 KB)
citra_log (2).txt (74.9 KB)
^another log incase the first one didnt provide enough info.

#2

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#3

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#4

If you look into the log file, it seems like the save file is missing or corrupt. I’m not a moderator, so my information might be wrong.

#5

Im not even sure if its loading the game, so that might be why there is no save file. thanks for the help anyways.

#6

System Information for Support

Client Version                               Nightly 1821   HEAD-06a9f69
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#7

citra_log.txt (120.8 KB)

#8

System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce 940MX/PCIe/SSE2
GPU Driver Version                           522.25
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#9

Your friend should probably dump their game properly, as our dumping guides state.

#10

Still didnt fix the issue, thanks for trying though.

#11

Please upload a new log file.

#12

citra_log (3).txt (19.6 KB)

1 Like
#13

System Information for Support

Client Version                               Nightly 1822   HEAD-ae3d50f
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2060/PCIe/SSE2
GPU Driver Version                           527.56
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

1 Like
#14

Go to Emulation>Configuration>General and select Reset All Settings. Now head back to your Citra start screen and right click on your game. Select Open Save Data Location. Now go up one folder in the file path and delete the metadata file found here (if it’s here) and the 00000001 folder. Now try your game again.