Pokemon Y black Screen no Sound

Citra Support
#1

Pokemon Y is stuck on a black screen without sound. But it says it runs Okay in the Main Screen

System Information

  • Operating System: Windows 10
  • CPU: Ryzen 3 3200G
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

We need a log file. Otherwise we can’t know what’s going on.

#5

System Information for Support

Client Version                                Nightly 1627 HEAD-aced133
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 3 3200G with Radeon Vega Graphics    
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD 15D8:C9
GPU Driver Version                            20.4.2 26.20.15029.27017
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/
#6

citra_log.txt (10.4 KB)
this is the log

#7

System Information for Support

Client Version                                Nightly 1627 HEAD-aced133
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 3 3200G with Radeon Vega Graphics    
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD 15D8:C9
GPU Driver Version                            20.4.2 26.20.15029.27017
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/
#8

Oh ok but it work on my Laptop

#9

It could’ve gotten corrupted whilst transfering.

#10

same problem
citra_log.txt (60.8 KB)

#11

System Information for Support

Client Version                               Canary 2317   HEAD-ba7cdc4
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#12

citra_log.txt (72.0 KB)

#13

System Information for Support

Client Version                               Canary 2317   HEAD-ba7cdc4
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#14

citra_log.txt (39.2 KB)

#15

System Information for Support

Client Version                               Canary 2317   HEAD-ba7cdc4
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
#16

citra_log.txt (30.6 KB)

#17

System Information for Support

Client Version                               Canary 2317   HEAD-ba7cdc4
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#18

citra_log.txt (49.6 KB)

#19

System Information for Support

Client Version                               Canary 2317   HEAD-ba7cdc4
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.
#20

I have a black screen, but I do have sound.
citra_log.txt (189.5 KB)

#21

System Information for Support

Client Version                               Nightly 1815   HEAD-d09f6d9
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                           526.98
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.