Pokemon Y is stuck on a black screen without sound. But it says it runs Okay in the Main Screen
System Information
- Operating System: Windows 10
- CPU: Ryzen 3 3200G
- GPU:
- Citra Version (found in title bar):
- Game: Pokemon Y
- Screenshot of Issue (include the full Citra window including titlebar):
Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
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We need a log file. Otherwise we can’t know what’s going on.
System Information for Support
Client Version Nightly 1627 HEAD-aced133
Operating System Windows 10 (10.0)
CPU AMD Ryzen 3 3200G with Radeon Vega Graphics
Graphics API OpenGL 3.3.1
Graphics Renderer AMD 15D8:C9
GPU Driver Version 20.4.2 26.20.15029.27017
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [ ]
Shader JIT [x]
System Region -1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
- Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
- The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/
citra_log.txt (10.4 KB)
this is the log
System Information for Support
Client Version Nightly 1627 HEAD-aced133
Operating System Windows 10 (10.0)
CPU AMD Ryzen 3 3200G with Radeon Vega Graphics
Graphics API OpenGL 3.3.1
Graphics Renderer AMD 15D8:C9
GPU Driver Version 20.4.2 26.20.15029.27017
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [ ]
Shader JIT [x]
System Region -1
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
- Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
- The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/
Oh ok but it work on my Laptop
It could’ve gotten corrupted whilst transfering.
same problem
citra_log.txt (60.8 KB)
System Information for Support
Client Version Canary 2317 HEAD-ba7cdc4
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) UHD Graphics 620
GPU Driver Version 26.20.100.7926
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
System Information for Support
Client Version Canary 2317 HEAD-ba7cdc4
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) UHD Graphics 620
GPU Driver Version 26.20.100.7926
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
- Please enable the Vsync option if you are experiencing screen tearing.
System Information for Support
Client Version Canary 2317 HEAD-ba7cdc4
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) UHD Graphics 620
GPU Driver Version 26.20.100.7926
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
- Please enable the Vsync option if you are experiencing screen tearing.
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
System Information for Support
Client Version Canary 2317 HEAD-ba7cdc4
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) UHD Graphics 620
GPU Driver Version 26.20.100.7926
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
- Please enable the Vsync option if you are experiencing screen tearing.
System Information for Support
Client Version Canary 2317 HEAD-ba7cdc4
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer Intel(R) UHD Graphics 620
GPU Driver Version 26.20.100.7926
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
- Please enable the Vsync option if you are experiencing screen tearing.
I have a black screen, but I do have sound.
citra_log.txt (189.5 KB)
System Information for Support
Client Version Nightly 1815 HEAD-d09f6d9
Operating System Windows 10 Version 2009
CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API OpenGL 4.3.0
Graphics Renderer NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version 526.98
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [x]
I did not find anything wrong in your log file. Please wait for a human moderator to assist.