Pokemon Y black screen with sound

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
After starting a new game, the game enters a black screen mode.
Sound is still working however. As a note, this started after I applied the latest update.
I tried changing various graphic settings, none worked.

System Information

  • Operating System: Windows 11 64bit
  • CPU: Intel (R) Core™ i5-9400
  • GPU: Intel (R) UHD Graphics 630
  • Citra Version (found in title bar): 1816
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):
    asdads
    asdads1282×572 7.53 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (32.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           26.20.100.7642
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#3

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           26.20.100.7642
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#4

citra_log.txt (65.7 KB)

Having the issue of black screen with sound in all pokemon game X AND Y both

#5

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8729
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
#6

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

#7

Same story. Follow the same instructions:

Additionally, you should re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab after updating the driver.