Pokemon Y Black Screen With Updated Drivers

Issue:
When I try to run it, the music plays and if I hit the keys it plays through the intro, but the screen is black. My computer says that the drivers are up to date so I’m not sure what the problem is.

System Information

  • Operating System: Windows 10
  • CPU:
  • GPU:
  • Citra Version (found in title bar): Citra Nightly
  • Game: Pokemon Y
    Diagnostic Log

citra_log.txt (33.0 KB)

  • Screenshot of Issue (include the full Citra window including titlebar):

System Information for Support

Client Version                               Nightly 1800   HEAD-a2daef2
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt (4.8 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt.old.txt (75.7 KB)

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • You have mods installed. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

Your drivers are out of date.
Please download gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe