Pokémon Y Black screen

When I boot up Pokemon y After I choose the language the screen goes black and I can still here the music.

System Information

  • Operating System: Windows 10
  • CPU:
  • GPU: Intel(R) Pentium(R) CPU 5405U @ 2.30GHz 2.30 GHz
  • Citra Version (found in title bar): Citra Nightly 1799
  • Game: Pokémon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (82.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1799   HEAD-9626bdf
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Pentium(R) CPU 5405U @ 2.30GHz
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 610
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe