Pokemon Y crashes after days playing correctly. Black mark appeared

Issue:
Enter a description of your issue here, in full detail.
After successfully playing pokemon Y for days, this black mark has suddenly appeared on the side of the screen and the game crashes shortly after starting it. I have tried to uninstall and install the program or load other saved games (including starting a new game) but the error remains.

System Information

  • Operating System: Windows 11 Home 64 bits (10.0 compilation 22000)
  • CPU: Intel(R) Core™ i3-1005G1 CPU @ 1.20GHz (4CPUs), ~1.2GHz
  • GPU: Intel(R) UHD Graphics
  • Citra Version (found in title bar): 1783
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

    citra_log.txt (35.3 KB)

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1783   HEAD-746609f
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
1 Like

Please try updating your iGPU drivers.

Download and install gfx_win_101.3222_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/738230/gfx_win_101.3222_101.2111.exe

1 Like

It worked. Thank you!