Pokemon Y does not run at all (Fatal Error)

Issue: Game does not start at all. Says fatal error has occurred upon opening the game.
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-7200 CPU @ 2.50 GHz
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (12.8 KB)

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System Information for Support

Client Version                                Nightly 1547 HEAD-213c956
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

Hello @tab_poof, here something may help you :slight_smile:

What should I do if I get an error saying something like GetConfigInfoBlock: Config block 0xXXXXX with flags X and size X was not found?
Sometimes a game will freeze and you’ll get an error which looks like this in the log, usually followed by a "Fatal Error":

Service.CFG  core\hle\service\cfg\cfg.cpp:Service::CFG::GetConfigInfoBlock:236: Config block 0xA0001 with flags 2 and size 2 was not found
In this case, try deleting the file at user/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config and running the latest version of Citra. If this does not work, then note the config block number (0xA0001 in the example) and file a bug report.

i cannot locate user/nand/data/00000000000000000000000000000000/sysdata/00010017/00000000/config

You have to replace user by your name.

i have located it and followed the steps in the faq.

my game now works

thank you


With pleasure :slight_smile:
You can leave a like too :heart: