Pokemon Y frozen screen problem

Issue:
In certain moments like the name selection or when the npcs are talking, citra stops for a second and then continues. What happens is that the screen is frozen but the game is still running.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i3-6006U CPU @ 2.00GHz
  • GPU: Intel(R) HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1792
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (4.0 KB)
citra_log.txt.old.txt (47.6 KB)

System Information for Support

Client Version                               Nightly 1792   HEAD-a427a80
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           25.20.100.6446
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver if out of date. To update, download win64_25.20.100.6373.zip (if Windows complains that it’s an older driver, ignore it) from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe