Pokemon Y Not able to enter route 6

Wont let me enter Route 6 on Pokemon Y after speaking with the snorlax who is blocking the bridge. Did the correct missions and when I try to enter, instead of moving to a cinematic of you entering the forest it goes stops me at the wall? anyone know how to fix???

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

I have the same problem, where you able to fix it?

I moved it from Yuzu to Citra support.

Hey did you find the flute which is used to wake snorlax ? Then only it will wake up . you will get a chance to catch him or run away

You have to go through route 6 to get the flute