Pokemon Y on black screen

Issue:
Enter a description of your issue here, in full detail.
When Launching Pokemon Y, the game doesn’t launch, greeting me with an eternal gray screen.

System Information

  • Operating System: macOS 11.2.3
  • CPU: 1.4 GHz Quad-Core Intel Core i5
  • GPU: Intel Iris Plus Graphics 645 1536 MB
  • Citra Version (found in title bar): Nightly 1756
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (10.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1756   HEAD-25ad002
Operating System                             macOS 11.2
CPU                                          Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 645
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

citra_log.txt (11.1 KB)

System Information for Support

Client Version                               Nightly 1756   HEAD-25ad002
Operating System                             macOS 11.2
CPU                                          Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) Iris(TM) Plus Graphics 645
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

The screen also turns black when it gets resized

Go to Citra>Preferences>Graphics>Advanced Tab and disable Hardware Shaders. See if the game will display anything after that (if you get a gray screen, resize the window, that’s a MacOS bug unfortunately).

I cant get it to work
citra_log.txt (13.5 KB)

System Information for Support

Client Version                               Nightly 1757   HEAD-ac98458
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           20.19.15.4835
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1404.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download https://downloadmirror.intel.com/723911/igfx_win_101.1404.exe

citra_log.txt (2.4 MB)

Disable your cheats, then restart the emulation (important, otherwise they remain active). Now try your game again.

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (85.1 KB)
help me

System Information for Support

Client Version                               Nightly 1785   HEAD-baecc18
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7372
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

OS: Win 10
CPU: i5-8250U Core 8th gen
GPU: Intel UHD Graphics 620
Citra Nightly 1785
Game: Pokemon Omega Ruby
Screenshot:

Log file:
citra_log.txt (29.2 KB)

System Information for Support

Client Version                               Nightly 1785   HEAD-baecc18
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics