Problem for pokemon S&M and US&UM

hello, I have problems practically playing the games of the seventh generation of pokemon since the image freezes in the part where professor kukui is presented

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

Follow the bot’s link to upload a log file and fill in the missing information in the template.

I tried that but it didn’t work

Do these steps to make sure it catches the issue:

  1. Open Citra then File->Open Citra Folder then open log folder (keep this open in the background, do not close the folder).
  2. Start the game, after you see the issue close Citra.
  3. Upload the logs here, both citra_log.txt and citra_log.txt.old.txt. You can simply drag the logs to the reply window.

citra_log.txt (12.6 KB)
citra_log.txt.old.txt (16.6 KB)
these are the files after following the steps

System Information for Support

Client Version                                Canary 1997 HEAD-ff25085
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

incredibly the game already works normally

now the problem is that when I go into combat the screen is frozen

GPU Driver Version:

This driver is outdated, you need to update.

Download from:
direct link:

then follow this guide to install it:

After you have installed 6373, download and install Intel® Graphics – Windows* DCH Drivers from:
direct link:
If you cannot install 9864, make sure Windows 10 is updated (open Windows Update).

it will work as i play on a laptop