Problem with black screen after updated versions of Citra

Issue:
Just like other people’s emulator, after the update, games on Citra just go to black screen. The emulator freezes for a certain time and then enters the game with the audio working, however, on a black screen. I tried to uninstall and reinstall again but to no avail. I even downloaded other versions but the error persisted… traditional solutions like disabling shaders didn’t work either. Help me please.

System Information

  • Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
  • CPU: Intel(R) Core™ i3-7020U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): Nightly 1742
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (30.7 KB)

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            27.20.100.7987
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

1 Like

Thank you so much friend, problem fixed!!

1 Like

-operating system (Windows 10)

-intel core i3 latest generation
(prosessor chart of prosessor)

-games (all)

-citra (the 2 update)

-problem (black screen since the update)

I have a problem is that I always have the blaksren every time I run the real pokemon games (Y, Alpha Sapphire, Ultra Moon)
, deactivate the shader made material working but jet 1 image per second
the graphic prosessor no longer works when I run citra which is strange
and I prescribe that before the update its walked by the fire of the gods and

I hope you read this mesage and that I love your work
(I am French)