Problem with starting a ROM, citra-qt.exe has stopped working

Hi All,

On my computer i seem to have a problem with running Citra.
I have tried with two roms, Pokemon Sun and Pokemon Ultra Sun and both seem to have the same problem.
On my laptop both roms with the same Citra build run fine.
What happens is that I start Citra-qt, select the game to start and then it crashes with the citra-qt.exe has stopped working notification. I also dragged the game onto Citra.exe to start but the same thing happends.
I have checked the openGL version and this is OpenGL 4.something (can’t remember…) so this doens’t seem to be the problem. I have tried to run Citra with administration rights and this did not fix the problem either.

System Information

  • Operating System: Windows 7
  • CPU: Intel i5-6500 @ 3.20GHz
  • GPU:
  • Citra Version (found in title bar): Nightly 50def5a and Canary d69147b
  • Game: Pokemon Sun and Pokemon Ultra Sun!
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (85 Bytes)

your log is incomplete, before trying to run your game, go to Emulation > Configure > Debug > and click on Open Log Location, leave this folder open. now open your game, wait for it to crash and close citra.

don’t open citra again, just submit the log inside that previously opened folder.

Sorry for my late reply, but here is the new log:
citra_log.txt (6.0 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

At first glance I would suggest making sure you have decrypted .3DS files but if the same files work on another computer. I would guess that some of your drivers are outdated. If you messed with settings that you are unsure of you can reinstall a fresh copy of the latest Nightly build.

Be sure when uninstalling you completely remove everything in C:\Users\%username%\AppData\Local\Citra just incase something is left behind so it doesn’t cause issues with your fresh install.

citra_log.txt (13.6 KB)

System Information for Support

Client Version                                Nightly 1349 HEAD-8c2a335
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 3000
OpenGL Version                                3.1.0
GPU Driver Version                            8.15.10.2752
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

citra_log.txt (6.6 KB)

System Information for Support

Client Version                                Nightly 1346 HEAD-285b2b3
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics Family
OpenGL Version                                3.0.0
GPU Driver Version                            8.15.10.2291
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Your GPU hardware only supports OpenGL version 3.0.0. Citra requires OpenGL 3.3.0 and above. https://citra-emu.org/wiki/faq/
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (10.1 KB)

System Information for Support

Client Version                                Nightly 1351 HEAD-24ec11f
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics Family
OpenGL Version                                3.0.0
GPU Driver Version                            8.15.10.2291
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Your GPU hardware only supports OpenGL version 3.0.0. Citra requires OpenGL 3.3.0 and above. https://citra-emu.org/wiki/faq/
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I also need help citra_log.txt (12.8 KB)

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) B43 Express Chipset
OpenGL Version                                2.1.0
GPU Driver Version                            8.15.10.2869
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Your GPU hardware only supports OpenGL version 2.1.0. Citra requires OpenGL 3.3.0 and above. https://citra-emu.org/wiki/faq/
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (13.2 KB)

System Information for Support

Client Version                                Canary 1501 HEAD-8aeefd1
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) B43 Express Chipset
OpenGL Version                                2.1.0
GPU Driver Version                            8.15.10.2869
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Your GPU hardware only supports OpenGL version 2.1.0. Citra requires OpenGL 3.3.0 and above. https://citra-emu.org/wiki/faq/
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (7.2 KB)

System Information for Support

Client Version                                Nightly 1387 HEAD-15ed600
OpenGL Vendor                                 Microsoft Corporation
OpenGL Renderer                               GDI Generic
OpenGL Version                                1.1.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
System Region                                 2

Here’s some issues I found with your log that might help.

  • You are running default Windows drivers for your GPU. You need to install the proper drivers for your graphics card from the manufacturer’s website.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

i5-660’s iGPU doesn’t support OpenGL 3.3, luckily it’s a desktop chip which means you can buy a graphics card and it will work(if you have a free PCI-E slot on your motherboard) but don’t expect much from a 10 year old CPU. It would be better to buy a new computer.

Please check mine toocitra_log.txt (16.9 KB)

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 530
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.15.4279
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.