Problem yout amd video card stopped working

#1

Issue:
Whenever I play pokemon ultra sun, the game stops and says your amd video card stopped running and restart.

System Information

  • Windows 8.1
  • CPU: Intel I5 3gen
  • GPU: AMD Radeon 7850
  • Citra Version 1097
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Dont have it

Diagnostic Log
Dont have it

In order to save a copy of the log, follow this guide:
Dont have I must restart the program stops working

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Ok when it happens again I will give you the log.

#4

Here is the log citra_log.txt (165.7 KB)

#5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

I hope it gets fixed I am losing a lot of progress because of that

#7

Another log.citra_log.txt (2.2 MB)

#8

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

Your GPU driver is outdated, download and install the latest driver for your GPU from the AMD website (uninstall the current driver before installing the newer).

#10

no I just downloaded when the first error ocurred.

#11

are you sure that it was the latest available driver? open ‘AMD Radeon settings’ and click on the ‘System’ tab, which ‘Radeon Software Version’ it reports?

#12

version 22.19.162.4 its the latest version.

#13

I run driver booster when I tried to fix the problem before.

#14

With dirver booster I got 1.17.7 version and with amd driver updater 1.14.1 I installed now didnt have problem until now but I am watching.

#15

The error ocurred again citra_log.txt (2.6 MB)

#16

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#17

Unfortunately AMD only offers old driver for windows 8/8.1, windows 7 drivers (which are being updated) usually work on 8/8.1 but some people complain that it crashes on some games. this issue may be windows 8/8.1 related.