Problema con pokemon ultra luna pantalla negra

Issue:
Enter a description of your issue here, in full detail.

The game starts me and it looks good, but when you load the game you can hear the sound of the game but you don’t see it. What I can do.
El juego me inicia y se ve bien pero cuando cargo la partida se escucha el sonido del juego pero no se ve. Que puedo hacer
System Information

  • Operating System: Windows 10 home 64btis
  • CPU: Intel® Core™ i7-6500U CPU @ 2.50GHz
  • GPU: AMD Radeon ™ R5 M430 y Intel® HD Graphics 520
  • Citra Version (found in title bar): Citra naughtly 1444
  • Game: Pokemon ultra luna
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (86.4 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Al habilitar la multiplicacion precisa, el juego funciona pero cuando aparece algun pokemon salvaje se congela la pantalla y el juego se relentiza pero el sonido sigue funcionando.
By activating precise multiplication, the game works but when any wild pokemon appears the screen freezes and the game slows down but the sound continues to work.

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

With Accurate Multiplication activated.
citra_log.txt (382.7 KB)

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (75.3 KB)
No funciona con multiplicacion precisa activada, se congela cuando aparece pokemon o entrenador.

System Information for Support

Client Version                                Nightly 1444 HEAD-25ebf03
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
GPU Driver Version                            23.20.16.4973
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

ok, I’ll wait for an answer

For Intel GPU:

23.20.16.4973

These drivers are outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/es/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/es/download/29426/Intel-Graphics-Windows-10-DCH-Drivers?product=88194 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.


For AMD GPU:

Download and install the Adrenalin 20.3.1 drivers from: https://www.amd.com/es/support/graphics/amd-radeon-r5-series/amd-radeon-r5-400-series/amd-radeon-r5-m430
You might need to check “clean install” in the installer.

Since Citra picked your Intel GPU instead of Radeon, you might need to change in Radeon Settings for “Switchable Graphics” for high-performance: https://www.amd.com/es/support/kb/faq/dh-017