Problems trying to play pokemon sun, moon, ultra sun, ultra moon

Issue:
Enter a description of your issue here, in full detail.
I tried to play pokemon sun, moon, ultra moon, ultra sun but the textures didn’t’ charge

System Information

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (15.0 KB)

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4835
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

1 Like

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4835
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

1 Like

GPU Driver Version: 20.19.15.4835

This driver is outdated, you will need to update it.

Download win64_15.40.5171.zip from https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40-
direct link: https://downloadmirror.intel.com/30196/a08/win64_15.40.5171.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Since your GPU has drivers bugs, you may also need to turn off Accurate Multiplication in the Advanced graphics settings in Citra configuration.