Random Crash - Pokemon Ultra Moon

Issue: While playing Pokemon Ultra Moon, Citra crashes WITHOUT any freezing, error code or message box. It doesn’t depend on ROM file, I tested other games and got same issue. I can’t identify problem because Citra doesn’t show a error code or message box. Game runs smoothly at 30 fps which is maximum at Pokemon games. I am using Citra Nightly.

System Information

  • Operating System: Windows 10 Enterprise 64-bit
  • CPU: Intel i5-3340M
  • GPU: Intel HD 4000
  • Citra Version (found in title bar): Nightly 1678
  • Game: Pokemon Ultra Moon (USA ROM)
  • Screenshot of Issue (include the full Citra window including titlebar): Couldn’t catch a screen shot because crash happens randomly and instant.

Diagnostic Log
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citra_log.txt (157.2 KB)
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I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Nightly 1678 HEAD-e33677b
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. https://downloadcenter.intel.com/product/80939/Graphics-Drivers
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

I uploaded a new log file after having crash again

GPU Driver Version:

This driver is outdated, you will need to update it.

Download win64_15.33.53.5161.zip from https://downloadcenter.intel.com/download/29969/Intel-Graphics-Driver-for-Windows-15-33-
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you buy a new computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392