Resident Evil - Revelations is Unplayable

Citra Support
#1

Issue:
Basically, the game does not play and I did check the compatibility list! The intro FMV is very choppy and slow. Then the game either plays in the background of a black screen or just locks up to a black screen.

System Information

  • Operating System: Windows 10 Home x64
  • CPU: Intel® Core™ i3-6100U CPU @ 2.3 GHz, 2 Cores, 4 Logical Processors
  • GPU: Intel HD Graphics 520 1GB VRAM
  • Citra Version (found in title bar): Citra Nightly 1273
  • Game: Resident Evil - Revelations
  • Screenshot of Issue (include the full Citra window including titlebar): Not Applicable!

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (13.3 KB)

#2

System Information for Support

Client Version                                Nightly 1273 HEAD-49f6f11
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

Please understand that performance is dependent on your level of hardware.

#4

Reproduce the issue again, close citra and don’t open it again, open the folder C:\Users\%username%\AppData\Roaming\Citra\log and upload your log again.

#5

I let the FMV play out fully this time:

citra_log.txt (3.9 MB)

#6

System Information for Support

Client Version                                Nightly 1278 HEAD-318095f
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 520
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#7

Download and install the latest driver available for your GPU, to avoid black screens disable ‘Enable Hardware Shader’ (before launching the game).

#8

Disabling the Hardware Shader does, in fact, remove the black screen. Unfortunately though, the game still runs very slowly. :slightly_frowning_face:

#9

as mentioned above:

#10

Your driver is outdated, update to this driver: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

There is a newer DCH driver but you will most likely need to update to the previous driver using the links above first in order to use the installer for future updates.