Screen freezes but the game audio is still in the background.(Pokemon Ultra Sun)

Citra Support
#1

Issue:
It happened to me on two occasions at the very start of the game during the video chatting with Kukui where the screen freezes but I can still hear the audio and I was able to press the buttons and still hearing it. The second occasion is during the starting of my first battle with Hau and when it was about to transition to the battle it freezes, but once again I can only hear the audio and the sound of the buttons that I am pressing.

System Information

  • Operating System: Windows 10 Home 64-bit
  • CPU: Intel® Core™ i5-8250U CPU @ 1.60GHz 180GHz
  • GPU:
  • Citra Version (found in title bar): Citra Canary
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (55.2 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1952 HEAD-1d1f601
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
#3

I want to address the above to any mods wondering, I turned Vsync on/off already, both times came with the same result: my game screen freezing. Same with the CPU Clock percentage. Also to note: The only way I was able to progress in the game (even though it was still a small progression) was to un-tick the “Enable Hardware Shader” & “Accurate Multiplication” box, but it made the game unplayable for me as everything moved slower in the game making it feel very laggy-ish. If anyone can help me solve this, it would be much appreciated.