Screen Freezes randomly

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
I’ve just downloaded both Citra Canary and Nightly. I tried to emulate Pokemon Y when the screen just freezes after 2 minutes or so. The audio and the game seems to be running as I get audio responses for pressing the A button, but the screen doesn’t run.
It shows no change to the speed whatsoever, but the FPS drops to 30.

System Information

  • Operating System: Windows 10 Home Single Language
  • CPU: Processor Intel® Core™ i3-7100U CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
  • GPU: I didn’t find information about the GPU
  • Citra Version (found in title bar): Citra Canary 1618
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):
    report
    report720×240 116 Bytes

I couldn’t capture the full window but on the bottom it says

Speed:100%/100% Game: 30FPS
Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (40.1 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1618 HEAD-914dba0
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            22.20.16.4749
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

Build 22.20.16.4749

These drivers are outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that you can if you want update further: https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=95442 (download the .exe this time).
Make sure Windows 10 is updated first before you install it.