Screen freezing but game still running Pokemon ultra moon

Citra Support
1

Issue:
I Just downloaded citra again and the screen keeps freezing in about 10-20 minutes into the gameplay. the game still has the sound on and i can hear the sfx of the controllers. it happened 5 times already and i’m not sure what to do.

System Information

  • Operating System: Windows 10 home
  • CPU: Intel(R) Core™ i3-6157U CPU @ 2.40GHz 2.40 GHz
  • GPU: intel(R) iris(R) Graphics 550
  • Citra Version (found in title bar): 1998
  • Game: Pokémon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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citra_log.txt (886.5 KB)
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2

System Information for Support

Client Version                               Nightly 1998  HEAD-38f310f
Operating System                             Windows 10 Version 22H2 (Build 19045.3448)
CPU                                          Intel(R) Core(TM) i3-6157U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Graphics 550
GPU Driver Version                           31.0.101.2111
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

3

Try increasing your page file size in Windows. You currently have precious little memory resources available to your system. Barely enough to run Citra. Increasing the page file should alleviate that a bit.

4

I did that and while i can open the game now, it just stays on the loading screen

5

Please upload a new log file.