Screen freezing when loading saved game

Citra Support
1

Issue: screen freezing when loading saved game
Enter a description of your issue here, in full detail.
Hi, I’m Leonardo, I like your citra emulator. I have had problems, the screen freezes when loading the saved game with my progress in the Pokemon Ultra Sun game, I hope you can help me. thank you so much

System Information

  • Operating System: windows 11 home single
  • CPU: 11th gen intel [email protected]
  • GPU: intel iris xe graphics
  • Citra Version (found in title bar): nightly 2007
  • Game: pokemon ultra sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citralog.txt (14.3 KB)

2

System Information for Support

Client Version                               Nightly 2007  HEAD-6264b6d
Operating System                             Windows 11 Version 22H2 (Build 22621.2361)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.4824
CPU JIT                                      [ ]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • CPU JIT should be enabled for the best performance. Please enable this option.
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.
3

citralog.txt (31.6 KB)

Hello, I already executed the recommendations given but the problem remains. Please help

4

System Information for Support

Client Version                               Nightly 2007  HEAD-6264b6d
Operating System                             Windows 11 Version 22H2 (Build 22621.2361)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.4824
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
5

citralog.txt (114.1 KB)

Hello, the same problem still persists. Help

6

System Information for Support

Client Version                               Nightly 2007  HEAD-6264b6d
Operating System                             Windows 11 Version 22H2 (Build 22621.2361)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.4824
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.
7

citralog.txt (494.2 KB)

8

System Information for Support

Client Version                               Nightly 2007  HEAD-6264b6d
Operating System                             Windows 11 Version 22H2 (Build 22621.2361)
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.4824
CPU JIT                                      [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

9

Please don’t use save states, use your in-game save file. Save states are only meant to be used within single gaming sessions, not beyond them. As they tend to become corrupted way more easily.