Screen freezing when try using pokemon ride in pokemon moon

Issue:
every time i using pokemon ride like charrizard, tauros, or lapras. the game will freezing screen and stop. please helm me

System Information

  • Operating System: windows 10
  • CPU: Intel® Core™ i5-4300U CPU @ 1.90GHz (4 CPUs), ~2.5GHz
  • GPU: Intel® HD Graphics Family
  • Citra Version (found in title bar): citra nightly 1397
  • Game: pokemon moon
  • Screenshot of Issue (include the full Citra window including titlebar): citra_log.txt (43.9 KB)

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4400
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4531
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

i do, but nothing happen. it’s still freezing when i try using pokemon ride, wherever it is

Build 20.19.15.4531

These drivers are outdated, you need to update:

Download win64_15.40.42.5063.zip from https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=76308
direct link: https://downloadmirror.intel.com/28662/a08/win64_15.40.42.5063.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Intel HD 4400 is a problematic GPU that needs the “AMD hack” in some games, but let’s hope a driver update fixes it first before we will test two older Citra builds to find out that is the case.